Shipping Policy Overview

Hong Kong Gihe Electronics Co., Limited sells clothing and ships orders to customers in supported regions. Shipping timelines are standard and vary by destination, carrier capacity, customs review, and local postal conditions. Hong Kong Gihe Electronics Co., Limited does not guarantee delivery by a specific date. After dispatch, a tracking number is provided when the carrier makes it available. The customer must provide an accurate shipping address. Address changes after dispatch are not guaranteed. Customs duties, taxes, and import fees are the responsibility of the recipient. Hong Kong Gihe Electronics Co., Limited does not control carrier delays or customs processing times.

Order Processing

Orders are processed after payment authorization. Hong Kong Gihe Electronics Co., Limited contacts customers at [email protected] if order verification is required. Processing occurs on business days. Orders placed on weekends or holidays are processed on the next business day. Hong Kong Gihe Electronics Co., Limited cancels an order if payment is not authorized, if the shipping address is incomplete, or if the order appears fraudulent. If an order is canceled before dispatch, a refund is initiated to the original payment method.

Shipping Confirmation and Tracking

After dispatch, Hong Kong Gihe Electronics Co., Limited sends a shipping confirmation to the email address provided at checkout. Tracking information is included when the carrier provides it. Tracking updates take time to appear. The customer must monitor tracking and contact the carrier for delivery issues after dispatch. Hong Kong Gihe Electronics Co., Limited is not responsible for lost or stolen packages after the carrier confirms delivery to the address provided.

Returns and Refunds Policy

Hong Kong Gihe Electronics Co., Limited offers a strict 14-day no-reason refund policy. You can request a return for any reason within 14 days of receiving your order. The 14-day period begins on the date the carrier confirms delivery. Requests submitted after 14 days are not eligible for a refund. To be eligible, items must be unused, unworn, unaltered, and in original packaging with all tags and accessories. Items must not show signs of washing, damage, or use. Hong Kong Gihe Electronics Co., Limited rejects a return if the item does not meet these conditions.

Return Shipping Costs

The buyer completely bears the return shipping costs. Hong Kong Gihe Electronics Co., Limited does not provide prepaid return labels and does not reimburse return shipping charges. Original shipping charges paid at checkout are not refunded unless applicable law requires a refund. The buyer is responsible for all carrier charges, customs fees, and insurance costs associated with returning an item. The buyer must use a trackable shipping service. Hong Kong Gihe Electronics Co., Limited is not responsible for returns lost or damaged in transit.

Return Process

1. Contact [email protected] within 14 days of receiving your order to request a return authorization. Include your order number and the item you wish to return.

2. Wait for a return authorization and return instructions from Hong Kong Gihe Electronics Co., Limited. Do not ship an item before receiving authorization.

3. Pack the item securely in its original packaging. Include all tags and accessories. Place the return authorization number inside the package.

4. Ship the package to the return address provided. The recipient must be Hong Kong Gihe Electronics Co., Limited, the contact phone is +852 4717 2607, and the specific return address is FLAT/RM 7022 BLK D 7/F TAK WING INDUSTRY BLDG, 3 TSUN WEN ROAD TUEN MUN NT, HONG KONG.

5. Send the tracking number to [email protected] after shipping. The buyer completely bears the return shipping costs.

6. Hong Kong Gihe Electronics Co., Limited inspects the returned item after delivery. If the item meets the return conditions, a refund is approved.

Refund Timing

After Hong Kong Gihe Electronics Co., Limited approves a refund, the refund arrival time is at least 14 days. The refund is issued to the original payment method. PayPal refunds take at least 14 days to arrive. In some regions, local laws require up to 30 days for PayPal refunds. Bank processing times and payment provider policies extend the arrival time. Hong Kong Gihe Electronics Co., Limited is not responsible for delays caused by banks, card issuers, or PayPal after the refund is submitted.

Damaged or Defective Items

Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. This deadline matches the Terms of Service. The buyer must contact [email protected] within exactly 7 days of receipt and provide the order number, a description of the damage or defect, and photographs of the item and packaging. Claims submitted after exactly 7 days of receipt are not eligible. If a claim is approved, Hong Kong Gihe Electronics Co., Limited provides instructions for returning the item. The buyer completely bears the return shipping costs for approved damaged or defective returns.

Condition Requirements and Rejected Returns

Items that are used, worn, altered, washed, damaged after receipt, or missing original packaging are rejected. Returns sent without authorization are refused. Hong Kong Gihe Electronics Co., Limited does not accept returns after the strict 14-day period. If a return is rejected, Hong Kong Gihe Electronics Co., Limited returns the item to the buyer at the buyer's expense. The buyer completely bears the return shipping costs for rejected returns.

Exchanges

Hong Kong Gihe Electronics Co., Limited does not process direct exchanges. To obtain a different size or color, the buyer must follow the return process for a refund and place a new order. The new order is subject to current availability and pricing. The buyer completely bears the return shipping costs for the original order.

Order Cancellations

The buyer requests cancellation before dispatch by contacting [email protected]. If the order has not been dispatched, Hong Kong Gihe Electronics Co., Limited cancels the order and initiates a refund. If the order has been dispatched, the buyer must follow the return process. The buyer completely bears the return shipping costs after dispatch.

Contact Information

For shipping and returns questions, contact Hong Kong Gihe Electronics Co., Limited at [email protected] or +852 4717 2607. The company address is FLAT/RM 7022 BLK D 7/F TAK WING INDUSTRY BLDG, 3 TSUN WEN ROAD TUEN MUN NT, HONG KONG.